Personal account at home. Personal account at home At home pay with a bank card

At Home is a Russian telecommunications service provider serving the population of St. Petersburg and the surrounding region. Users can connect to high-speed Internet, telephone network or cable TV. The organization also installs security systems. The length of the fiber optic line is more than two thousand kilometers.

To make it easier for customers to interact with the company, the developers have provided an official website. Here authorized visitors can access Personal Area to manage services and view help information. The personal section is open around the clock, so customers are always able to make a payment or check the balance.

Users do not need to register for an account. To get a login with a password, it is enough to conclude an agreement with the provider. Authorization information will be provided by employees. After the first login, be sure to change the password so that the cabinet is not used by intruders. Choose a memorable and reliable combination of characters.

You can apply directly on the site. Fill out a special form, indicating the necessary data - name, address, contacts. Soon a representative of the company will call back on his mobile phone to discuss the time of arrival of specialists and the list of necessary services. You can order a set of several features (Internet, telephony, television) or choose one service.

At Home: entrance to your personal account

To log in, open the official website of the Et Home provider and click the "Personal Account" button. The system prompts you to enter a username with a password. After specifying the relevant information, the user enters the personal section.

If you can't log in, change the keyboard layout or character case. You can also click the link "Remind password or login". For the system to identify you, enter the contract number, phone number and last name. Soon new login information will be provided by the service.

Features of the personal account At Home

Viewing the current balance;
Tracking the number of points received as part of the loyalty program;
Spending bonus points;
Viewing the history of receipts and debits of funds;
Payment for telecommunication services bank card;
Setting up automatic payment from a card;
View current tariff plans;
Independent change of the tariff plan;
Using the "Turboknopka" service to temporarily speed up the Internet;
Change of personal information;
Password change;
Temporary suspension of services for the period of vacation or business trip;
Network setup for advanced users - change IP address;
Limiting the time spent on the Internet;
Get great deals.

After connecting to our network, you need to pay for services within three days after connection.

If you connect by promotion, you can replenish the balance of your personal account in cash by transferring cash master. The master will give you a document confirming the payment.

Detailed information about payment methods can be found in the "Payment" section.

Paying for the Company's services in the terminal is very simple.

You need to select the "Internet" (or "Telephony") section - depending on what service you plan to pay for, then find the "Et Home" logo in the list of providers, then indicate the Personal Account number.

Be sure to keep the check until the payment is received on the Personal Account.

You can check your personal account number:

in the connection parameters (issued together with the agreement upon connection),
in the personal account
by calling the Customer Service Center 240-24-24 (daily from 9.00 to 22.00)

Terminals for payment without commission - Eleksnet.

You can find a list of all terminals in the "Payment" section.

If your money was received on someone else's personal account, it can always be transferred to your personal account.

To transfer the payment, we recommend that you write an application to the Company (written in free form). In the application, you must indicate the correct number of the l / s, the address for connecting the service, full name and contact phone number for communication. Be sure to send a copy of your receipt.

Application methods:

by email
via the feedback form (General and financial questions)
by fax – 240-30-20
at the Customer Service Center at Polyustrovskiy pr., 32 (daily, from 9:00 to 22:00).

You can check the details by calling the Customer Service Center 240-24-24 (daily from 9:00 to 22:00).

If you make a payment to the Personal Account number, the funds are received immediately. If you pay to the details of the Company through a bank branch, the payment is received within three to five business days.

A very convenient way to pay without leaving your home is payment by credit card.

You can pay for Internet services with a bank card in your Personal Account or on the website of Home Networks "At Home" in the section: "Payment" - "Pay from home". No commission is charged when making a payment.

If your operator cellular communication MTS, Beeline, Megafon or Tele2, you can pay for Internet services by transferring funds from your mobile phone account.

You can specify the Personal Account number on the main page or by calling the Customer Service Center at 240-24-24 (daily from 9:00 to 22:00), as well as in the Connection Parameters (issued together with the agreement upon connection).

We can send an SMS message to your mobile phone number with a reminder to pay for services.

Et Home is one of the largest Internet providers providing its services in St. Petersburg. In addition to providing a high-quality Internet connection, the company also cares about the convenience of managing connected services for its subscribers. For this purpose, all clients are provided with access to a personal account, which allows them to exercise control over the connected services.

Personal account functionality

Personal Account is a convenient Internet service that allows Et Home customers to exercise full control over their personal account. Cabinet users can track their balance, control expenses and replenishments, and make online payments for connected services. Also, the service allows you to receive information about current services, tariffs, promotions and special offers and connect tariff options.

Registration in the account

Registration in a personal account is not required. All Et Home subscribers automatically get access to the account when concluding an agreement with the company for the provision of services and receive a login and password that can be used for authorization in their personal account. In case of loss of authorization data, login and password can be restored through the company's website. To perform the operation, you will need to go to the authorization page in the system and click "Remind login and password". The client will be provided with information only if he correctly indicates the surname and name of the subscriber, as well as the number of the contract or personal account.

Authorization in the personal account of At Home

Access to the personal account is provided on the official website of the Et Home provider. To visit his account, the subscriber will need to go to the official resource of the company and click the "Personal Account" button in the upper right corner. Logging in to your personal account is possible only if you specify the correct authorization data. These data are the login and password received when concluding an agreement for the provision of operator services. Having specified this information in the fields of the authorization form, all that remains is to click the "Login" button.

Payment for services through a personal account

Payment can be made directly through your personal account. To do this, it is enough just to be the owner of any bank card. Going to the payment section, you will need to specify the requested information and make a payment. The online payment service is provided by the payment system of the St. Petersburg Social Commercial Bank. The operation is performed without commissions, and the funds will be credited to the account almost instantly.

Changing tariff options through the cabinet

Users of a personal account can easily manage the connected tariff options. Similar operations are performed through the "Tariff Plan Constructor" section. Once in this section, the subscriber can find out information about the connected options and independently change the tariff plan.

Customer support through the personal account of At Home

This Home provides many ways to get support. Including personal support. If subscribers have any questions about the service or services of the company, they can use the help of an online consultant. To do this, you need to follow the link "Online consultant", in the window that opens, specify the name and click the "Start a dialogue" button.

Online consultants accept calls from subscribers every day from 10:00 to 21:00. The response time of a specialist is up to 3 minutes. For faster resolution of the issue, when contacting online consultants, it is recommended to immediately indicate the connection address and personal account number.

How to disable personal account?

Disabling access to your personal account occurs automatically at the time of termination of the contract for the provision of services. Termination of the contract is possible both at the initiative of the subscriber and at the initiative of the operator. If the subscriber no longer wishes to use the services of the company, he must send a written notification to the company. At the initiative of the operator, the termination of the contract occurs in such cases as a violation of the rules for using the network or the absence of payment for the company's services within 6 months.

Security and Privacy Policy

In order to preserve confidential information and protect against fraudsters, subscribers are advised to follow some security rules for working with the network. These rules include installing and timely updating an anti-virus program, refusing to use unlicensed programs, visiting only trusted Internet resources. In case of non-compliance with the precautionary rules, At Home is not responsible for the loss of personal information and for the possible occurrence of technical problems in the operation of the network and the device used.

The company "Et Home" is engaged in the installation of equipment and the connection of high-speed Internet in houses and apartments. The official website of Et Home allows you to view information about tariff programs, and for the convenience of users, the site provides a personal account of Et Home, which allows you to comfortably use the services of the company.

Possibilities of a personal account

At Home's personal account opens up wide opportunities for consumers, among which are the following:

Payment for communication services is the most demanded function, since balance replenishment can be carried out on the website online without leaving home. The system allows you to pay not only with bank cards, but also through the use of electronic wallets (WebMoney, Yandex.Money).
Temporary freezing of a personal account - this option is very relevant when the client is away and does not use the services of the system.
View information about the current state of the account.
Reminder to pay for communication services.
Extension of access to the Internet and other services with a negative balance in advance.
Access to various programs loyalty.
Participation in promotions.
Disabling or adding a service.

Registration and login to your personal account

At Home's personal account does not require registration. If the user is a client of the company, then he is automatically entered into the organization's database, and the login and password required to enter the system are indicated in the service connection agreement.

The entrance is carried out on the official website, the first time you enter the personal account of Et Home using the provided login and password, the client will have the opportunity to change the relevant data.

Recovering your password is not difficult. On the authorization page there is a corresponding tab "Remind login and password". You should click on it and act according to the instructions of the site. You must enter an email address to which a link to change your password will be sent. Also, the password can be recovered by contacting the customer service department by phone